So today I received an SMS text notifying me that a shipping firm had attempted a delivery to my hotel, but that the delivery attempt had “failed”. Now I knew full well what the delivery was, an Amazon Prime purchase for an item that cost less than $10, but that I had forgotten to pack for this week – An item that keeps my chin and neck from growing hooples after shaving in the morning. As innocuous a purchase as one can make, honestly.
More than a bit cross after receiving the text, I stewed upon the matter for the couple of hours I had left at the customer site this afternoon, and immediately upon arriving back at the hotel, bypassed the hapless desk clerk and asked for the manager, asking in what I imagined was a reasonable tone (but was most likely an aggressive, accusatory tone, if we’re telling the truth here) why the delivery had been refused.
“Hotel policy”, it turns out, does not allow for guests staying less than two weeks to receive mail addressed to them at the desk.
My friends, I have never stayed in a hotel for two consecutive weeks, even on business trips to the same location that are three or four weeks in duration…I use my weekends to find a place (or a couple of places) I’ve never seen before, but have some interest in seeing, and find a hotel wherever is most convenient for me to stay while sight-seeing. Sunday night I’ll check back in to my hotel near the customer site, where I’ve come to know the desk clerks, management, and most of the facilities staff by name.
“Policy” is as sorry an excuse as has ever been invented, IMHO. “Policy” is no substitute for judgment, it is simply an excuse to avoid the consequences of bad judgment. As the “policy” that foiled my delivery today is not the “policy” of the hotel group or even this particular branded chain member of the group, but of this hotel in particular, I fault the hotel’s management. I see no reason to spend my money in any fashion which supports them, so this will be my last night here, tomorrow and Thursday nights will be spent roughly four hundred meters from this location at another branded chain hotel belonging to the same group, the management of which has assured me that they will happily accept packages for guests.
Not that I’ll see the package that was foiled today on this trip, it is no doubt back at the shipping firm’s distribution center, and I’ll have to call to have it routed to my home address so that I can pack the item for my first trip of next year. Chin and neck hooples not being desirable while on a Cruise Liner, I’ve visited the local Target store and purchased an electric razor that will avoid them – At a cost of $47.00, rather than the $10 I could have spent.
Things don’t have to be hard. Oh, they can often be difficult, but that’s to be expected, and difficulty can be overcome much more easily than hardship. Spending so much time in hotels of late, I’m seeing much more of the former than the latter, and I see that it is going to amuse me to write about it. For my fellow road warriors, I hope it amuses you as well.